Frequently Asked Questions
1. Can CollectibleVillage.com help me find a book or collectible?2. Can I order my books or collectibles online?3. How do I order books or collectibles at CollectibleVillage.com?4. Is sending my credit card safe and secure?5. Should I include my credit card number in an email?6. I forgot my password, can you send it to me? 7. Can I search for a book if I do not know the title or the author? 8. What is Keyword Search or Quick Search? 9. How do I establish My Account with CollectibleVillage.com?10. How do I establish my personal Wish List with CollectibleVillage.com?11. How do I redeem my Online Gift Certificates? 12. What are your General Guidelines for Book and Collectible Grading?
1. Can CollectibleVillage.com help me find a book or collectible?Yes, we would be delighted to assist you if at all possible. If you don`t find the book you`re looking for from our database, please send us an e-mail. We will search our network of pre-owned collectibles and send you an update within two weeks. When we locate the item for you, we will quote you the price via e-mail, and acquire the item for you upon issue of your confirmation. For more information on this process, see our Terms of Sale.2. Can I order my books or collectibles online?Yes, you can order collectibles online. CollectibleVillage.com offers several options. In order to see purchase options, click either on the title of the item or the "add to cart" options link of the item description on the Search Results page.All CollectibleVillage.com books and collectibles are available for purchase by American Express, Discover, VISA, MasterCard or PayPal through our secure server. Money Orders and Checks are welcomed, however, must be received prior to shipment processing. Telephone and Telefax orders are also welcomed.3. How do I order books or collectibles at CollectibleVillage.com?The CollectibleVillage.com program offers the convenience of one-stop shopping to buyers. You may place books or collectibles you wish to order in your shopping cart and then complete the order for all of your selected items at the same time. Here`s how:Find the Books or Collectibles on CollectibleVillage.comFrom the Book or Collectible Detail screen, click on the "Add to Cart" link to the book or collectible into your CollectibleVillage.com Shopping Cart. This will take you to the Shopping Cart screen, where you can proceed to the Secure Checkout to buy the books or collectibles in the Shopping Cart.Start your Checkout Process by following the on-line prompts.4. Is sending my credit card safe and secure?All orders for CollectibleVillage.com books and collectibles are sent through CollectibleVillage.com secure server. Our secure server software (SSL) is the industry standard and among the best software available for secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.5. Should I include my credit card number in an email?You should not send credit card numbers over the web unless it is through a secure server. While it is unlikely the transfer is anything less than secure, we don`t feel the minimal risk is worth the potential consequence.If you would like to send credit card details via email, please consider splitting the number up into two or more messages. You may also call in or fax your credit card info.6. I forgot my password, can you send it to me? Yes. Enter your email address and click the "Forgot" button and your password will be emailed to you.7. Can I search for a book if I do not know the title or the author? Yes. The keyword field is used to enter search words that may relate to the book or item you are seeking. It is important to know that keywords are generated by individual Collectible dealers or booksellers and may differ widely. Collectible dealers or booksellers also use keywords to designate categories other than books, i.e., Music: LP, Records, sheet Music, Albums, CD, Vinyl.8. What is Keyword Search or Quick Search? Simply enter one or more keywords pertaining to the item you are seeking, and you will be presented with a list of all pertinent items.9. How do I establish My Account with CollectibleVillage.com?You can register at CollectibleVillage.com to establish an account, or placing an order also automatically establishes an account.10. How do I establish my personal Wish List with CollectibleVillage.com?Simply click "Wish List" for any item. That item will be displayed in your personal wish list for later purchase. Items can be added or removed from your personal wish list by clicking the appropriate buttons.11. How do I redeem my Online Gift Certificates? Check back soon. 12. What are your General Guidelines for Book and Collectible Grading? CollectibleVillage.com attempts to use the standards listed below to grade the condition of books and Collectibles prior to being listed in our on-line store. We recommend that prospective buyers refer to these standards to understand the condition of books and collectibles they wish to purchase.Mint / As New - A book or collectible that appears as it came from the publisher/producer, without blemish or flaw. The dust jacket (if issued with the book and present) is without blemish or flaw. A Mint or As New book or collectible may have been read or used slightly however maintains its original quality.Fine - A Fine book comes near to a Mint or As New but is not as crisp and tight. Small defects such as minor tears in the dust jacket should be noted. The few minor defects are exceptions to the book`s fine condition.Excellent – A book or collectible item’s condition is considered midway between mint and very good and values would general correspond.Very Good - Very Good means that a book or collectible shows minor signs of wear. There are no tears or chips in the binding or pages or physical characteristics of the item. However, any defects are noted. Very Good books are not dog-eared, foxed, or shelf-cocked, or an ex-library copy unless so noted.Good - Good books are the most typical used books. They have some noticeable wear and fading and may show some looseness. Defects and wear are noted.Fair - Fair books have very obvious wear. Some pages may be loose but the text material is complete. All defects and wear are so noted.Poor (Also Reading Copy) - Poor or Reading copies have complete text but may be missing maps or plates. Such copies may be scruffy, beat up, stained and have broken or torn hinges and weak or missing spines.Ex-Library - Ex-Library copies were once part of a public, university/college, or corporate library. They are usually identified with one or more markings of the library such as stampings, card pockets, cataloging numbers, etc. Frequently they are marked as discarded or withdrawn when sold by a library. Ex-Library copies are so identified in addition to describing the overall condition of the book.Book Club Edition - Book Club Editions are issued by various book clubs. They are frequently, but not always, of lesser quality than the same title sold in bookstores. Book Club editions are identified in addition to describing the overall condition of the book.